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Order Status Frequently Asked Questions

Great news we have received your order. Thank you. Please understand many of the popular anti-racist titles are on backorder with the publisher and they are working hard to reprint and re-stock them as quickly as they can. We've been told that it could take up to 2 or 3 weeks in some cases. If your book was not one of those titles, please know that our fulfillment center is running about 7-10 business days behind due to COVID-19 and the reduced workforce we have to maintain health and safety standards for our employees. You should know that we are shipping books every day and are updating tracking numbers when we can. You may find that your book has shipped and delivered before your account status is updated online. We apologize in advance for the delays but understand all parts of the book industry are working tirelessly.

We are overjoyed at this tremendous surge and interest in the books we've held dear for our 13 years in business. We can't wait until they arrive on your doorstep and we have the opportunity to discuss these books with you. Please be patient with us and welcome to the MahoganyBooks family.

NOTE: As of June 14th, backordered books began arriving from the publisher. Our priority is to first work through the back log of orders and secondarily update order statuses when we can. We appreciate your continued patience. We are working feverishly to fulfill each and every item. 

 

FAQs

 

Q:  I ordered one of the popular anti-racist titles, when are they shipping?

A:  Per the publishers, an estimated ship time is now 2-3 weeks. Due to unprecedented demand these titles are backordered while publishers reprint and restock. Your book(s) will be fulfilled and shipped as soon as they are available from the publisher which may result multiple packages being shipped to complete your order. 

Please note, these ship times may change (could arrive sooner)     

 

Q:  I placed my order days ago and the ship status still reads “awaiting fulfillment”

A:  If you placed an order between May 31-June 15, your order(s) are being processed as we speak. Your order is in the fulfillment queue at the warehouse and cannot be edited. Once submitted for fulfillment we are unable to alter addresses, add books, or exchange titles. Even though your order status notification has not updated on your end, our team has begun processing your order and your title(s) are headed your way.

 

Q: My book WAS NOT one of the popular anti-racist themed titles. When will my book(s) ship?

A:  If your book was not one of those anti-racist titles, please know that our fulfillment center is running about 7-10 business days behind due to COVID-19 and the reduced workforce we have to maintain health and safety standards for our employees.

 

Q:  I've moved, want to order something different, add an item, or can cancel my order? 

A:  We understand you have changed your mind and want to make sure you are satisfied. However, your order is in the fulfillment queue at our warehouse and is being processed so we are unable to cancel or alter your order at this juncture. As is our normal process, we do accept offer refunds once you have received your book(s). Please refer to the Returns & Replacements section of our website for instructions on how to proceed. Please remember we must receive notification of your intent to return a product within 3 days of you receiving your product(s). The book(s) must then be returned to the MahoganyBooks office within 10 days of receiving your Return Authorization Number. 

Returns are subject to management discretion.