Job Opening II

 

Customer Service Representative | Part-time

  

The MahoganyBooks customer service representative fulfills orders, resolve complaints, answers questions, and works to provide information about products and servicesover the phone, online, or through email.With attention to detail, a strong work ethic, and a go-getter mindset you responsible for building, maintaining, or restoring customertrust and loyalty. The ideal candidate works well with a team, communicates effectively, cares about and value people.

 

Requirements

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

 

Qualifications 

  • Strong communication and writing skills 
  • A problem solver, quick thinker, and is eager to find win-win scenarios
  • Passion for people, service, and community 
  • Availability weekday mornings or afternoons for up to 18 hours a week

 

Responsibilities 

  • Process and/or fulfill book orders as well as handle online book returns. 
  • Communicate with customers in writing, in-person, or on the phone to either provide order information or to resolve a customer issue.
  • Periodically work as a bookseller and cashier in the store, during events, or at off-site functions.
  • Develop a customer service process and procedures manual and a frequently asked questions document.
  • Assist in one-off tasks as needed. 
  • Adhere to all customer service standards. 

 

Compensation: This is a paid, hourly position. 

 

Apply Here