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Customer orders are shipped from our warehouse within 48 hrs of successful payment. The tracking number associated with the order will be emailed to the purchaser's email address when the book(s) are shipped. The tracking information can also be found in your customer account area.
If any book(s) within your order are found to be temporarily out of stock you will be notified via email which book(s) have been placed on back order. Books that are placed on back order will be shipped within 24 hours of becoming available at our warehouse; at which time you will receive an email informing you that your order has been shipped.
Our goal is to ensure that your experience with MahoganyBooks is both enjoyable & honorable. Therefore, we have crafted the following return policy to meet your needs and keep you protected as a consumer. Please refer to the information below for details on how to return your product(s). If you have further questions, feel free to email us at firstname.lastname@example.org for more information.
Prior to returning your item you must obtain a Return Authorization Number. Your book(s) must be returned with a Return Authorization Number affixed to the original MahoganyBooks invoice. Failure to include a Return Authorization Number may delay your refund or lead to your return being denied. To obtain your Return Authorization Number complete the following steps:
1. Log into your store, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
Quantity to return
Return action optional
4. Click Submit Return Request.
MahoganyBooks must receive notification of your intent to return a product within 3 days of you receiving your product(s). The book(s) must then be returned to the MahoganyBooks office within 10 days of receiving your Return Authorization Number.
All books returned for a refund must be in sellable condition, exhibiting no wear. We retain the right to refuse a refund to any item that exhibits wear or has been returned after the 13 day grace period.
Purchases that are accepted for a refund will only be credited the purchase price of the book. Shipping & handling fees charged at time of order are non-refundable.
c/o Returns Dept.
13309 Hillendale Dr
Woodbridge, VA 22193