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Job Opening II

Bookseller I | Full-time @ National Harbor

 

The MahoganyBooks Bookseller I position is responsible for providing exceptional customer service, creating a fun, and engaging shopping experience. This person is responsible for maintaining general merchandise expectations, demonstrating expert-level knowledge of MahoganyBooks systems and strategies, as well as effectively executing company initiatives while ensuring compliance with our policies and procedures. The ideal candidate cares about and value people, community, and Black culture.

Requirements

Requires a high school diploma or equivalent, 3-5 years of experience in the field or in a related area.

Qualifications

  • Strong communication and supervisory skills
  • Has the ability to spend much of their time standing on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) 
  • Availability to work mornings, evenings, weekends, holidays, and at some offsite events. Forty hours a week is required
  • Passion for books, customer service, people, black culture, and community 

Responsibilities 

  • Deliver high-level customer service that ensures sales and creates loyalty and value. 
  • Welcome customers, establish rapport, and proactively engage them in conversations to recommend the right mix of products, services, or event opportunities. 
  • Ensure all transactions are processed accurately and cash register is balanced at shift end.
  • Share knowledge and enthusiasm about our products, services, promotions, as well as, provide a personalized experience to multiple customers at the same time. 
  • Respond to in-store, online, and over the phone questions and work proactively to resolve issues and meet customer needs. 
  • Communicate specific product needs to managers to ensure the store is stocked appropriately with in-demand titles and customer requests. 
  • Maintain store appearance by restocking items, straightening bookcases, and performing other store housekeeping tasks.
  • Enroll customers into our rewards programs and complete other up-sell sales initiatives as tasked.  
  • Support and staff in-store and off-site events. 
  • Implement and maintain merchandising plan..
  • Assist in any area of the store as needed. 
  • Adhere to all inventory and loss prevention standards.

Compensation: This is a paid, hourly position.  

Click here to apply.