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Welcome to MahoganyBooks!
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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Author Submissions
- Payment & Promotions
- Book Clubs
- Institutional, Corporate Bulk Discounts
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Customer orders are shipped from our warehouse within 24 to 48 hrs of receiving a successful payment. Your tracking information will be emailed to you upon shipping, as well as, can be found in your customer account.
Any customer whose order is found to be temporarily out of stock will be notified via email that their order has been placed on back order. Back ordered books will be shipped within 24hrs of the book becoming available at our warehouse. At which time you will receive an email informing you that your order has been shipped.
Privacy & Security
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website or subscribe to our newsletters if you would like to receive updates on our new products, services, and promotions. Information you submit on our website will not be sold and will only be used for this purpose.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When setting your password, it is suggested that you use at least six (6) characters that are a combination of upper and lower case, alpha-numeric, and non-alphabetic characters (i.e. @, #, $).Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your personal account on MahoganyBooks.com. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by correcting them in your customer account. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.“Phishing” and Identity Theft
MahoganyBooks will never send you an email requesting specific personal, financial, or credit card information. If you receive such an email, DO NOT RESPOND, it did not originate from us. Although , these emails may look like official MahoganyBooks.com communications and may ask you to provide this information to "confirm your account." These so-called “phishing” expeditions are usually attempts to steal your identity and defraud you. Please forward it to customerservice@mahoganybooks.com so we can take appropriate action.Returns & Replacements
Our goal is to ensure that your experience with MahoganyBooks is both enjoyable & honorable. Therefore, we have crafted the following return policy to meet your needs and keep you protected as a consumer. Please refer to the information below for details on how to return your product(s). If you have further questions, feel free to email us at customerservice@mahoganybooks.com for more information.
Time Limit
MahoganyBooks must receive notification of your intent to return a product within 3 days of you receiving your product(s). The book(s) must then be returned to the MahoganyBooks office within 10 days of receiving your Return Authorization Number.
Condition
Books must be returned using the return address label included in your shipment along with a Return Authorization Number affixed to your invoice. Failure to include a Return Authorization Number may either delay your refund or lead to your return being denied.
All books returned for a refund must be in perfect condition, exhibiting no wear. We retain the right to refuse a refund to any item that exhibits wear or has been returned after the 13 day grace period.
Shipping Responsibility
Purchases that are accepted for a refund will only be credited the purchase price of the book. Shipping & handling fees are non-refundable.
Return Address
Prior to returning your item please email our Customer Service department to obtain a Return Authorization Number.
MahoganyBooks
13309 Hillendale Dr
Woodbridge, VA 22193Author Submissions
Congratulations on your literary work! We are confident that the finished product was indeed a labor of love for you and those who supported you along the way. Thank you for considering MahoganyBooks as a place to celebrate in your success by allowing us to become a possible retail outlet for your book(s).
For consideration in our online store, please complete this Author Submission form and submit it to authorsubmissions@mahoganybooks.com.
Payment & Promotions
Payment
We accept American Express, Discover, MasterCard, & Visa as forms of payment.
Promotions
Periodically, MahoganyBooks sends out promotions offering discounts on various titles. To receive these special offers, simply subscribe to our newsletter on the homepage.
Book Clubs
- Step 1: Create an account on MahoganyBooks.com.
- Step 2: Email, customerservice@mahoganybooks.com to inform us that you are a book club.
- Step 3: Set up your profile and book club group on www.mahoganybooks.ning.com.
- Step 4: Invite your friends to join the group.
- Step 5: Place your order, sit back and relax…your books are on their way!!!
Institutional, Corporate Bulk Discounts
Viewing Orders
To check your order status, log-in to your customer account. You will also receive an email confirming the receipt of your order and a follow-up email when your order has been shipped along with your tracking number.
Any customer whose order is found to be temporarily out of stock will be notified via email that their order has been placed on back order. Back ordered books will be shipped within 24hrs of the book becoming available at our warehouse. At which time you will receive an email informing you that your order has been shipped.
If your product has not arrived please email customer service with your order & tracking number and we will assist you in locating your product(s). If all else fails we will re-ship your order at no cost to you.
Updating Account Information
- At any moment you can update or change your account information by logging into your customer account. If at any moment you cannot recall your password, use the Forgot Your Password link to have a new password sent to your email.
The staff at MahoganyBooks is excited to recognize book clubs that promote the often overlooked joy of reading. Because of your efforts, many African American authors continue to find a place inside of your homes through your monthly get- togethers! For this, we say thank you and as a token of our appreciation, would like to extend a discount of up to 20% to you and your members on any book club purchase. To qualify, simply order 10 or more books of the same title and you will receive a 20% discount towards your purchase. For smaller book clubs that are just getting started we offer a 10% discount on orders of 5 to 9 books of the same title.
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Ordering is easy!
Remember to set up your group on The Lit Lounge? It’s a perfect way for your members to further discuss or review books. Just create a password protected group, invite your friends, and hold month long conversations about your favorite books and authors. It’s simple and FREE!
If you are a business, school, institution, or non-profit making a bulk purchase (10 or more copies of a title), please email sales@mahoganybooks.com
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